Resolve a MyStake issue step by step
MyStake help starts with identifying the affected area: account, payment, promotion or game. You can contact the operator through live chat and [email protected]. Open the channel from an interface you have checked and verify the recipient before sharing information. This review site cannot access accounts, change withdrawals or act as the operator’s customer service.
- Catalogue
- Slots + Live + originals
- Devices
- Mobile and desktop
- Payments
- By country and account
- Age
- 18+ / local minimum
Login and account verification
If you cannot log in, use official recovery and check the registered email. Do not share passwords, temporary codes or recovery links. For verification, check inside the account which document is missing and how to upload it. Cropped, unreadable or inconsistent documents may need correction. Avoid sending documents to social profiles that contact you unsolicited.
| Issue | Useful evidence |
|---|---|
| Login | Message and account email without password |
| Deposit | Reference, currency and amount |
| Withdrawal | Identifier and visible status |
| Game | Provider and round reference |
| Bonus | Terms and confirmation |
Deposit sent but not credited
Check the payment status with the method used and the account history. Save amount, currency, time and reference. For crypto, include network and transaction hash; never provide private keys or a recovery phrase. Sending a transfer does not mean the deposit has already been credited. Do not repeat it while the first payment’s status is unclear.
Read the detailed steps in Withdrawals.
Pending or rejected withdrawals
Separate creation of the request, review, approval and actual sending. Identify whether the message requests verification, bonus checks or a corrected method. Check amount and destination without re-entering information through third-party links. Ask for the current state and unmet conditions. This guide does not set a universal deadline or guarantee approval.
Unsettled rounds or unexpected balances
Record title, provider, time, stake and round identifier. Open history to distinguish an accepted stake from a click that never reached the server. If the game disconnects, avoid another stake until the situation is understood. A short recording can explain a visual fault; hide balances and identifiers unnecessary for support. To access or recover your account, follow Login.
Read the detailed steps in Login.
A bonus that does not match its rules
Retain the accepted promotion and confirmation. Separate credited amount, wagering progress and withdrawable balance. Describe a concrete discrepancy, such as an eligible stake not contributing the stated percentage. Supply references and request review. Do not cancel the bonus before knowing which balance or winnings would be lost.
Make your request easy to follow
Summarise the issue in one sentence and add organised evidence. Example format: “20-unit deposit sent at 14:10, reference X, account status pending.” Ask for a case number and retain replies. If unresolved, consult the operator’s published formal complaint process. For limits, breaks or self-exclusion, use the responsible-gambling section.
- Identify the affected category.
- Collect references without secret data.
- Open the verified support channel.
- Request a case number and follow-up.
Protect evidence and personal information
Keep a private record of communications. To show an error in a screenshot, retain the message and time but hide complete card numbers and other people’s data. Use the account’s secure upload when documents are requested, and verify that procedure through support. Do not pay a supposed agent to speed up a withdrawal. For an unexpected request, start a fresh conversation yourself from the checked site. A case number links follow-up messages without repeatedly submitting all information. Review attachments before sending and remove data unrelated to the issue.
MyStake gallery
Frequently asked questions
Can this page unlock my account?
No. Only the operator can manage accounts and transactions.
Should I give support my password?
No. Do not share passwords or temporary codes.
Should I repeat a pending deposit?
First clarify the first payment’s status and reference.
What should I include for a pending round?
Title, provider, time, stake and round identifier; omit unnecessary personal data.